Recent work

Seeing is believing.

A sampling of recent work completed alongside leading SaaS teams.

Ongoing since June 2023

Client: Amplitude

Ongoing engagement on various projects beginning in June 2023. In addition to content creation, I've performed extensive project management to cover multiple leaves. 

Below are six of the over seventy assets I've worked with the Amplitude team to complete.

The 2026 AI Playbook: Predictions & Checklist

Net-new playbook exploring AI predictions and a practical checklist for the year ahead.

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The Future of Digital CX Guide

Net-new guide on the future of digital customer experience.

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Mastering Monetization Strategy

Net-new playbook. Writing required extensive internal and external SME interviews, new worksheets, promo copy, and blogs.

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Guide to Growth

Net-new ebook. The scope included extensive SME interviews, an interactive web assessment, promo copy, and blogs.

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Contentsquare and Heap Competitive Guide

Net-new competitive asset. It required deep competitive research and also included promo copy.

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North Star Playbook

Complete overhaul and refresh of a 2021 playbook. The scope also included a new how-to guide, extensive SME interviews, promo copy, blogs, and video scripts.

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May 2025 – November 2025

Client: NiCE

Supported a complete brand refresh from May through November 2025.

Crafted net-new content and applied the refreshed voice, tone, and style to existing webpages and assets. Rewrote content across all webpages to align with the new brand direction.

October 2023 – November 2024

Client: Sharpen

Regular engagement to complete various projects from October 2023 through November 2024.

Created a blog and social editorial calendar, implemented a new platform messaging framework, delivered integrated campaign planning, messaging, and content, and completed a web copy refresh.

July – September 2024

Client: Playvox

Wrote a series of net-new SEO blogs for Playvox, focused on contact center operations, workforce management, and AI-enabled agent experience. Each piece was built around the questions practitioners were searching for and designed to guide readers toward Playvox's platform.

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